Acceptable Use Policy

This Acceptable Use Policy applies to CAQA Systems, the education-technology website of CAQA Groups and Career Calling International Pty Ltd (ABN 53 162 651 238), and to every platform, portal, dashboard, hosted environment or online service made available through or described on this website. It exists to keep our systems secure, reliable and lawful for every education provider, business, government body and individual user who relies on them.

Who this policy covers

This policy covers visitors to this website, users and administrators of CAQA Systems platforms, and client organisations whose staff, trainers, learners or contractors access an environment we host, build or support. Client organisations are responsible for making their users aware of this policy.

Permitted use

Our website and platforms may be used to browse service information, make enquiries, book demonstrations, and operate the compliance, dashboard, ePortfolio, analytics, forms, integration, hosting and automation capabilities your organisation has subscribed to, for legitimate educational, administrative and business purposes consistent with your agreement with us.

Prohibited conduct

You must not, and must not attempt to:

• use the website or any platform for an unlawful, fraudulent, misleading or malicious purpose;
• share login credentials, or access an account, environment or record you are not authorised to access;
• probe, scan or test the vulnerability of our systems, or perform penetration testing, without our prior written approval;
• interfere with the operation of our systems, including introducing malware, overloading infrastructure or disrupting other users;
• upload or transmit content that is unlawful, defamatory, discriminatory, harassing, infringing or otherwise objectionable;
• scrape, harvest or bulk-extract data from the website or a platform except through interfaces we provide for that purpose;
• misuse AI assistants or automation features to generate unlawful or misleading material, or to circumvent access controls or human-review requirements;
• copy, resell, sublicense or make a platform available to unrelated third parties without written permission;
• remove or alter copyright, attribution or security notices.

Your content and data responsibilities

Organisations and users remain responsible for the accuracy and lawfulness of the data and content they enter into a platform, including obtaining any consents required to store personal information about learners, staff or clients. We may remove or quarantine content that we reasonably believe breaches this policy or the law.

Security and reporting misuse

If you discover a vulnerability, a compromised account or a suspected misuse of any CAQA Systems service, report it promptly to info@caqa.com.au or on 1800 266 160. Do not exploit or publicise a vulnerability. We investigate credible reports and act on them.

Consequences of breach

We may suspend or terminate access for accounts or organisations that breach this policy, remove offending content, and where appropriate notify the affected client administrator, law enforcement or a regulator. Where a breach is capable of remedy, we will normally work with the client to correct it before taking further action, except where immediate suspension is needed to protect security, data or other users.

Payments and data collected through this website

No payments are taken through this website, and this policy does not create any payment obligation. The only information collected here is what you submit through enquiry, demonstration and newsletter forms, handled in accordance with our Privacy Policy.

Limits of advice

This policy and this website provide general information only and are not legal advice. How this policy applies to a specific subscription is determined by the written agreement between CAQA Systems and the client organisation.

Contact us

Questions about this policy, or about any CAQA Systems platform or service, can be sent to info@caqa.com.au, raised by phone on 1800 266 160 (Monday to Friday, 9 am to 5 pm), or submitted through our contact page. If you are unhappy with our response, ask for the matter to be escalated and we will review it and reply with an outcome.